IBM – Flash / Storwize Product Intern

IBM – Flash / Storwize Product Support Intern (Pune, Hybrid)

IBM India is hiring a Flash / Storwize Product Support Intern for its Storage Systems Technical Support team. This role is perfect for students or recent graduates who want hands-on exposure to enterprise storage systems, troubleshooting, support tools, and IBM’s global support ecosystem.

You’ll work directly on high-impact tools used by IBM support teams worldwide, learn IBM Storage technologies (Flash & Storwize), and complete IBM SEED training — making this a strong starting point for a technical support or storage engineering career.

Job Overview

Category	Details
Role	Flash / Storwize Product Support Intern
Company	IBM India Pvt Ltd
Location	Pune — Hybrid
Work Arrangement	Hybrid (general daytime shift)
Employment Type	Intern (Fixed Term)
Area of Work	Cloud & Storage Systems Technical Support
Travel Required	No
Job ID	62286
Education	Bachelor’s Degree (Preferred & Required)

What You Will Work On

You will gain hands-on experience with multiple IBM support tools and enterprise troubleshooting systems:

• Salesforce CSP – Cognitive support platform for managing IBM customer cases.
• PuTTY – Terminal emulator for SSH, SCP, Telnet, rlogin and raw socket connectivity.
• ECuRep (Enhanced Customer Data Repository) – Secure repository for customer logs, diagnostic files, and lifecycle management.
• BlueDiamond – IBM’s diagnostic data upload system used for analyzing customer issues.
• Drupal Publisher – Content publishing system for creating technotes and documentation.
• Dumpdecoder – Advanced diagnostic tool for analyzing Flash / Storwize storage product issues.

Training & Development

• Training on IBM Storage products, especially Storwize & IBM Flash systems.
• Exposure to enterprise support workflows, diagnostics, and triaging.
• Completion of SEED (Skills Essential Employee Development) Level 1 — Seed Explorer Curriculum.
• Opportunity to understand customer support lifecycle end-to-end.

Core Responsibilities

• Assist in troubleshooting IBM Flash & Storwize storage systems.
• Upload, analyze, and process customer diagnostic data using IBM tools.
• Create or update technotes and support documentation using Drupal Publisher.
• Work with senior engineers on debugging, case resolutions, and technical investigations.
• Support case management activities using Salesforce CSP.
• Perform initial analysis using tools like Dumpdecoder & ECuRep.
• Understand support patterns, customer issues, and resolution paths.

Required Skills & Qualifications

• Bachelor’s degree in Engineering, Computer Science, IT, Electronics, or similar.
• Basic understanding of storage concepts or systems.
• Familiarity with Linux commands and terminal tools like PuTTY.
• Good problem-solving attitude and willingness to learn technical troubleshooting.
• Strong communication and documentation skills.

Preferred Skills (Bonus)

• Understanding of enterprise storage systems.
• Experience with customer support platforms.
• Knowledge of diagnostics, logs, or technical analysis.
• Interest in cloud infrastructure or hardware systems.

About the Business Unit

IBM Systems is the foundation behind the world’s most critical industries — powering banking, healthcare, telecom, government, and enterprise workloads. Their servers and storage systems are optimized for cognitive workloads, AI, and cloud architectures.

As part of this BU, you’ll work on technologies that keep global businesses running.

Life at IBM

• Continuous learning and upskilling opportunities.
• Collaborative, growth-minded teams.
• Encouraged to experiment, innovate, and take ownership.
• Inclusive culture where every IBMer thrives.

Why This Internship Is Valuable

• Real exposure to enterprise-level storage systems.
• Hands-on experience with IBM’s internal support tools.
• Training that builds a strong foundation for support, infrastructure, or cloud roles.
• Opportunity to learn diagnostics, analysis, and troubleshooting skills.
• Work in a global environment with experienced engineers.

Selection Process

Stage	Description
1. Application	Submit resume via IBM portal.
2. Screening	Profile fit and basic matching.
3. Interview(s)	Technical fundamentals + behavioral questions.
4. Offer	Final internship offer from IBM.

Possible Interview Questions

• What do you know about IBM Storage or Storwize products?
• Explain how SSH or SCP works.
• What type of logs would you analyze to troubleshoot a storage issue?
• Why do you want to work in technical support?
• Explain any technical project you've done related to systems or infrastructure.

FAQs

Is this a hybrid role?

Yes — based in Pune with some on-site presence.

Is prior experience required?

No, but technical curiosity and willingness to learn are important.

Does this role involve coding?

Not heavily — it's more focused on troubleshooting, diagnostics, and support tools.

Is the internship paid?

Yes, IBM internships are paid (package varies by location).

Apply Here

Disclaimer

This blog post is a summarized and enhanced version of the official IBM listing (Job ID: 62286). Always refer to the official IBM careers page for the latest and most accurate information.